Privacy Policy
Information We Collect:
We collect information that you provide, such as name, email, and address, and information collected automatically through cookies and similar technologies.
Use of Information:
Sameni Jewelry (Pavilion) uses this information to process orders, communicate with you, and improve our website experience.
Sharing of Information:
We do not sell, trade, or rent your personal information to others. We may share information with service providers who assist in operations, such as payment processing or shipping.
Data Security:
Sameni Jewelry (Pavilion) uses SSL encryption and secure storage practices to protect your information.
Contact Us:
For questions about these policies, please reach out at [email protected].
Shipping Policy
Processing Time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates:
Greater Toronto Area (GTA): Free shipping
Canada (Outside GTA): $30
USA: $50
International: $75
Shipping times vary by destination. Standard shipping within Canada typically takes 3-7 business days. U.S. and international orders may take 7-21 business days, depending on customs processing.
Shipment Confirmation & Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information from Sameni Jewelry (Pavilion).
Customs, Duties, and Taxes:
For international orders, Sameni Jewelry (Pavilion) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, taxes, and other import fees) are the customer’s responsibility. Sameni Jewelry (Pavilion) is not liable for any delays due to customs.
Lost or Damaged Shipments:
Sameni Jewelry (Pavilion) is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Retain all packaging materials and damaged goods before filing a claim. For additional assistance, reach out to us at [email protected].
Return Policy
No Returns:
Due to the nature of our products, Sameni Jewelry (Pavilion) does not accept returns or exchanges. All sales are final.
If you have any issues with your order, please contact us at [email protected], and we will do our best to assist you.
Warranty
Sameni Jewelry (Pavilion) offers a one-year warranty for all our jewelry, covering cleaning services and repairs for manufacturing issues.
What is Covered:
Professional cleaning for one year
Repairs for manufacturing defects
What is Not Covered:
Damage caused by impact, pressure, water, chemicals, or misuse
Normal wear and tear, scratches, discoloration, or tarnishing
To Request Warranty Service:
If you believe there is a manufacturing defect, contact us at [email protected] with your order details and a description of the issue. Sameni Jewelry (Pavilion) will provide guidance on how to proceed with the warranty service.
Terms of Use
Welcome to Sameni Jewelry (Pavilion). By using our website, you agree to the following terms and conditions:
Use of the Website:
You may not use our website for any unlawful purpose or violate any laws in your jurisdiction.
Intellectual Property:
All content on this website, including images, logos, and designs, is the exclusive property of Sameni Jewelry (Pavilion). Unauthorized use is prohibited.
Liability Limitation:
While Sameni Jewelry (Pavilion) strives to provide accurate information, we are not liable for any errors on the site. Our liability is limited to the fullest extent permitted by law. Additionally, Sameni Jewelry (Pavilion) is not liable for any products damaged or lost during shipping or for any customs fees, tariffs, or taxes incurred after shipping.
Governing Law:
These terms are governed by and construed in accordance with the laws of Ontario, Canada.